OUR COVID-19 NOTICE

 

NOTICE TO CUSTOMERS

 

As you will be aware, the Victorian Government has made an announcement with regard to business operation in the Stage 4 COVID-19 restrictions.

It is our understanding that Hortitech Pty Ltd (trading as Monbulk Rural Enterprises) is classified as “Retail Trade” and open as Hardware, Building, and Garden Supplies Retailer, and Agricultural Retailer. Our company has a COVID-Safety Plan implemented for the safe fulfilment of order supply and pick-ups etc.

Entry to Hortitech/Monbulk Rural Enterprises Site

  • All staff, workers and customers to comply with social distancing, wearing of mask, and hand hygiene guidelines.
  • There will be NO entry past the boom gate barrier onto site unless for freight company deliveries or pick-ups, or pre-arranged pick-ups by customers of bulky items.
  • All orders to be made by telephone or email, all walk in customers will be turned away.
  • Pre-payment of goods will be via Credit Card (Visa or MasterCard), or by confirmed EFT prior to pick-up or delivery.
  • Pick-up of orders will be pre-arranged and determined by Hortitech/Monbulk Rural Enterprises staff.
  • Pick-up orders will be limited to customers in the local area.
  • Orders outside our local area will have delivery via a freight company, or by our own vehicle, and timing will be based our own schedule, as well as external freight schedules.
  • All pick-ups will be from the shelter (off to the side of the boom gate), and entry into the site is NOT permitted, unless expressly permitted by staff.

Thank you from staff and management of Hortitech Pty Ltd